Customer Service
How can we help you today?
At InspectCar, we are committed to making your vehicle inspection experience smooth and worry-free. Whether you need help booking an inspection, want to understand our available inspection packages, or have questions about our cancellation and refund policy, our customer service team is here to assist you. Browse the topics below to find the information you need, or contact us directly for personalised support.
Contact Us
Get in touch with our team for any questions or assistance.
Learn moreCancellation & Refund Policy
Booking cancellation terms and refund conditions.
Learn moreInspection Guide
Understanding our three inspection packages and choosing the right one for your vehicle.
Learn moreFAQ
Answers to frequently asked questions about bookings, inspections, and reports.
Learn moreData Deletion
How to request deletion of your personal data.
Learn moreWhy Choose InspectCar Customer Service?
Our customer service team is available daily 8:00 AM – 8:00 PM (UAE time), and online booking is open 24/7. We offer three inspection packages: Computer Diagnostic (99 AED), Body & Computer (250 AED), and Comprehensive (399 AED, 409 checkpoints). All inspections are performed by experienced inspectors who come to your location in five emirates: Dubai, Sharjah, Ajman, Ras Al Khaimah, and Umm Al Quwain. The detailed digital photo report is delivered same-day after inspection completion. Your purchase is a prepaid inspection certificate valid for 12 months. You can cancel and receive a full refund within 60 days of purchase, as long as the inspection has not been carried out. Once the inspection has been carried out the certificate is used and the amount is not refundable, because the service has been delivered. Approved refunds are returned through Stripe to the card used for payment within 5 to 10 business days. Contact us via email at support@inspectcar.ae or WhatsApp.