Clear answers about InspectCar on-location inspection: packages, checkpoint coverage, rating system, report delivery, cancellation, and payment methods.
What inspection packages do you offer?
We offer three packages: Computer Diagnostic (99 AED), Body & Computer (250 AED), and Comprehensive Inspection (399 AED). The Comprehensive package covers 409 checkpoints across 25 inspection categories, with photos for every finding.
Which vehicle brands do you inspect?
We inspect every major brand on the UAE market: from Toyota, Nissan, Hyundai and Kia to Mercedes-Benz, BMW, Lexus, Porsche and Land Rover. Our inspectors have hands-on experience with all makes and models.
Does the inspector come to the car?
Yes. The inspector comes to the car wherever it is in our five covered emirates (Dubai, Sharjah, Ajman, Ras Al Khaimah, and Umm Al Quwain): a dealer lot, a Dubizzle listing, or the seller home. You do not need to move the car. Abu Dhabi and Fujairah are not covered at the moment.
How are findings rated in the report?
Every finding is colour-coded across five clear levels: Excellent (green), Good (emerald), Minor (yellow), Major (orange), and Critical (red). This lets the buyer instantly spot what needs attention without reading the full report.
When do I receive the report?
Your digital PDF report arrives by email same-day after the inspection.
What is your cancellation policy?
You can cancel and get a full refund within 60 days of purchase while the inspection has not been carried out. Once it has been carried out the amount is not refundable. Refunds go back through Stripe to the original card within 5 to 10 business days.
What payment methods do you accept?
All payments are processed securely via Stripe. We accept Visa and Mastercard.
Frequently Asked Questions
Find answers to common questions about our vehicle inspection services, bookings, and reports.
We offer three packages: Computer Diagnostic (99 AED). OBD scan + engine start diagnostics. Body & Computer (250 AED): adds paint thickness measurement, exterior lights, doors, HVAC, and digital systems. Comprehensive (399 AED, 409 checkpoints), full bumper-to-bumper check including mechanical and extended road test. Note: Inspection reports reflect vehicle condition at time of inspection and are not an official market valuation.
Coverage currently includes five emirates: Dubai, Sharjah, Ajman, Ras Al Khaimah, and Umm Al Quwain. The inspector comes to the exact address you provide: the seller home, a building parking lot, a dealer lot, or any location within these emirates. Abu Dhabi and Fujairah are temporarily unavailable and will be added soon.
Your purchase is a prepaid inspection certificate valid for 12 months. You can cancel and receive a full refund within 60 days of purchase, as long as the inspection has not been carried out.
We accept Visa and Mastercard. All payments are processed securely via Stripe, you will be redirected to Stripe's encrypted payment page to complete your transaction.
Click the account icon, select "Register", enter your email and create a password. Verification email sent within minutes.
Computer Diagnostic takes about 30-45 minutes, Body & Computer about 1-2 hours, and Comprehensive Inspection 2-3 hours.
Choose your inspection package, select your location and time, and complete the payment. Our inspector will contact you to confirm the appointment and come to your location.
Once the inspection has been carried out the certificate is used and the amount is not refundable, because the service has been delivered. After 60 days the certificate stays valid for booking until the end of its 12 months, but it can no longer be refunded. Please contact us if there are any issues with the inspection report.
Yes. Our website uses SSL encryption. For payment processing, you will be redirected to Stripe, a PCI-DSS compliant gateway. We do not store any payment data, all card details are held by Stripe only.
Click "Forgot Password" on login page, enter registered email. Reset link valid for 24 hours. Check spam folder if not received.
The report is delivered in two formats: PDF file and digital link. It includes photos, detailed vehicle condition assessments, and repair recommendations. Reports are delivered same-day after the inspection is completed.
No, the inspector comes to the car location. We travel to any address within our five covered emirates (Dubai, Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain), whether it is your home, the seller's home, or a dealer lot.
Approved refunds are returned through Stripe to the card used for payment within 5 to 10 business days. There is no return fee and no restocking fee.
Yes, guest booking is available. However, account holders can track bookings and access previous inspection reports.
Yes, all inspections are conducted by experienced inspectors using professional diagnostic equipment such as OBD scanners and paint thickness gauges.
After booking, you will receive a confirmation email with booking details. You can also track your booking status from your account dashboard.
If the inspector reaches the vehicle and neither you nor the vehicle is there, you get 1 free reschedule. After that the service counts as delivered.
Computer Diagnostic is suitable for nearly-new vehicles. Body & Computer is our most popular option, suitable for most buyers. Comprehensive is recommended for high-value, luxury, or high-mileage vehicles.
If you need to modify your booking, please contact us immediately at support@inspectcar.ae. Changes may be possible if the booking has not yet been confirmed with the inspector.
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